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Frequently Asked Questions

  • Do you work with insurance?
    We are an out of network provider, and do not work directly with any insurance companies. As an out of network provider, we will give you a monthly statement via our portal. This document will allow you to request reimbursement from your insurer. Fees are due at the time of service. This allows us to spend less time on paperwork, and more time and energy on our clients. Paying out of pocket also helps keep your information confidential. Rates may vary per clinician and are subject to change with notice. These rates are for in office and virtual appointments. Consultation: Free 50 minute session: $200 75 minute session: $250
  • Why don't you take insurance?
    This is a complicated issue, but here is the gist: Provider informed care. Being a private pay practice allows therapists to practice according to their best professional judgement. When accepting insurance, you have to be mindful of what diagnoses are covered, what session lengths are allowed to be used, and what modalities are approved by the insurer, rather than relying on our own highly trained professional judgment. More client focused time. There is less paperwork for the therapist to keep up on that takes time away from supporting clients and improving our skills. Between ensuring that our notes "justify" our treatment enough for payment, filing claims, refiling claims that are rejected, making calls and waiting on hold, and submitting progress reports as needed accepting and processing insurance claims is a job in and of itself. Privacy. When you submit your claims, you get to decide how much information you provide to your insurer. They will need to know your session and diagnostic code, but there is no need to disclose personal information from your sessions. Also, the client is usually entitled to better reimbursement rates than the provider, making the most out of your benefits. Less burn out, better care. When accepting insurance, a lot of time is devoted to billing as previously stated, which is unbillable time. Additionally, insurance payment rates to provider's are significantly lower than their rate. So, providers who accept insurance are often forced to take on significantly more clients, leading to burn out and compassion fatigue. With private pay, we are able to maintain reasonable caseloads, allowing us to have time to focus on treatment planning, consultations, trainings, and our own self care to ensure that we are capable of providing the best care.
  • Do you offer in-person or virtual therapy sessions?
    We are flexible and offer both. You do not need to pick exclusively one kind of session. We have some clients who decide week by week whether a trip to the office or a telehealth session in their car works better for them. There are perks to both and quality work can be done in either fashion.
  • How do I make an appointment?
    1. You can either call or text (203) 903-8010. You can also submit a form by clicking the "Get Started" buttons. 2. Our intake coordinator will contact you. On this call, text, or email exchange we check to ensure therapeutic fit and then offer a FREE consultation or offer to secure your spot on a therapist's caseload by booking an intake appointment. If you are ready to secure your spot as a client, then: 3. The intake coordinator will request the name of the client, their date of birth, and a preferred email and phone number. If the client is a minor, we will also need the name and email of the parent or guardian, their email, and phone number. 4. We will collect a credit or debit card to keep on file. The card will not be charged until the day of the appointment. 5. We send all of the intake paperwork over via email for your review and e-signature. If there is any paperwork documenting custodial rights, you will be able to upload that while signing paperwork or you can email the documents to info@copecalm.com 6. Begin working toward your therapeutic goals!
  • What to expect?
    You will not have to lay down and spontaneously divulge private information, unless you want to. We will welcome you into our office, and spend some time getting to know you. We may ask some questions about your hobbies and interests, what your family and friends are like, and what motivated you to come to therapy. We will listen and reflect what we believe we are hearing. Therapy is a collaborative experience. If you ever feel confused or feel like we are misunderstanding you, then please let us know! This is your time, and that feedback allows us to be more effective.
  • Who needs therapy?
    Therapy is for everyone. Our brains function in a way to keep us alive, not necessarily to keep us well. As a result, there are often cognitive errors that occur and impact our wellness. We all also experience stress, hardship, loss, and struggle. Learning how to navigate those experiences is a practice that can be optimized with the assistance of a trained professional.
  • How long will I be in therapy?
    That is ultimately up to you. Our job is to work ourselves out of a job. Some individuals come for a few months, then take a break. Others find that bi-weekly sessions on an on-going basis is what is best for them. Consistency is key in recovery though, so weekly sessions are optimal for most clients.
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